Emma Hardy MP: speeches

Speeches

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  I thank the hon. Gentleman for his question, and yes, we have been spending a long time talking to each other. I watched the EFRA Committee with great interest, particularly when Dave Hinton rated himself eight out of 10. It is really important that the Drinking Water Inspectorate has the space to do its investigation. It is also really important that Ofwat has the space to have a look at this company. My priority here and now is trying to get people’s water back on and the system up and running, and that is where I want to focus my time, but there are questions to be asked about why we are back in this situation again.

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  The hon. Lady is quite right: it is a fragile supply system. We have had years of under-investment in resilience and there are too many points in the system where it can fail. It is not resilient. Other parts of the country are able to move water more effectively around their system, which creates much greater resilience. This system simply does not have the resilience it should. That is partly because of the historic problems around maintenance—historically, all water companies fix on failure, rather than undertake proactive maintenance—and partly because the system, as it is set up at the moment, does not allow the easy transfer of water across an individual water company. These are fundamental things that we need to address through our water reforms and changes in regulation. We can only build a resilient system if we are able to move water around some of the network. On the hon. Lady’s other points, the impact on schools is obviously appalling, especially at the moment as I know many pupils are doing their mock exams—my daughter has been doing hers as well.

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  I thank the hon. Lady for her question. I know she raised on the call her concern about livestock and the impact on animals. Water companies have a statutory duty to provide wholesome water—it is literally their job to provide that—and their requirements are set out in the security and emergency measures direction. They have a duty to provide water, so during a supply outage they have a duty to provide water to vulnerable customers and people who cannot otherwise access it. The Drinking Water Inspectorate will be looking at where we have seen failings. Quite frankly, this is outrageous and it is unacceptable. I accept that the company cannot be held responsible for the freeze and thaw, but if there is a problem with the supply for whatever reason, it can be held responsible for the way it has responded to the crisis. There is no justification for its failure to get water to vulnerable customers or people who need it, and I will be picking that up directly with the company as soon as we are out of this latest crisis.

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  I would like to update the House on the ongoing water supply disruption across southern England, but before I do that, I pay tribute to my dad, David Mattinson, who passed away last Monday at Dove House hospice. I thank everybody at the hospice for the wonderful care they gave him. As a primary headteacher, he inspired so many people and was truly loved. He will be deeply missed by my sisters, my mum and me, and all who knew him. [Hon. Members: “Hear, hear.”] I thank the nature Minister, my hon. Friend the Member for Coventry East (Mary Creagh), for covering me during my leave, and my friends and colleagues across the Department for Environment, Food and Rural Affairs. They met the chief executive of South East Water and numerous MPs last week and several times over the weekend. I really appreciate the teamwork and solidarity, so I thank them. This is an unacceptable supply failure, particularly for residents in Tunbridge Wells, who face significant disruption for the second time in as many months. We are holding South East Water to account as the company responsible for the areas most affected. We have been clear in our daily meetings with the company that restoring supply must be the company’s absolute priority, that every possible measure must be taken to protect vulnerable customers, and that those affected must receive proper compensation for the disruption they have experienced. Far too many people are unable to wash safely or have adequate sanitation in their homes. Far too many businesses are being affected. The supply issues in Kent and Sussex have been caused by several short-term factors, including a period of prolonged cold weather, which led to a large number of burst pipes and water mains across the network, and operational issues at water treatment sites caused by Storm Goretti. However, the disruption in the south-east comes against a backdrop of previous outages and continued poor performance by South East Water in maintaining a reliable service for its customers. It is yet further evidence that the water system is broken. For too long, water companies have failed to maintain their infrastructure and build the resilience needed to withstand events like this. Customers are paying the price for years of under-investment, and the Government will fix this through our wholesale water reforms. Those include stronger rules on maintenance and resilience, backed by £104 billion of private investment for infrastructure upgrades and the creation of a new single powerful regulator.

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  I thank the hon. Gentleman for his kind comments regarding my father. We have doubled the amount of compensation available. That has had a huge impact, particularly in Tunbridge Wells, where for the first time people will be compensated for being on a boil notice. We are looking at tightening resilience standards. As I mentioned earlier, it is about moving from the system that we have at the moment, which is “fix on failure”, to proactive maintenance. Part of the reason for this problem—aside from the short-term impacts of freeze and thaw—is that there is not enough long-term resilience in the system. There are too many points at which it can easily fail. The hon. Member for East Grinstead and Uckfield (Mims Davies) said that we need to make sure that we have bottled water in villages in more rural areas, and I have raised that directly with the company. As the shadow Minister rightly pointed out, it is difficult for some people to get to the bottled water stations, so we want to make sure that we have them in the right places. I have told South East Water that I expect it to communicate regularly with its Members of Parliament to make sure that the stations are in the right places and that it is sharing intelligence about that. I completely agree with him on communication: there has not been enough use of social media and the website has been too slow to update. There should be much more and much clearer communication going to Members of Parliament. On when we expect the situation to return to normal, I sent the latest sitrep to all the MPs affected and I will continue to do that. We are having another strategic group meeting with everybody tomorrow to see where the situation is in the next 24 hours. I do not expect all this to be resolved in the next 24 hours, which is why I am holding another meeting tomorrow. South East Water should phone each individual Member of Parliament impacted and update them on what is happening. Finally, livestock were mentioned by a number of colleagues on yesterday’s call. South East Water is supporting 11 farms with bottled water, and it has made some deliveries of alternative water to farms across the region, but the hon. Gentleman is right to mention that this is having a huge impact on the welfare of animals, so the water company needs to take it seriously. I hope that, following this urgent question, it intends to do so.

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  I completely agree. Poor communication is a theme that has run throughout this crisis; again, it is something that needs to be looked at seriously when the Drinking Water Inspectorate does its investigation, and something that I hope Ofwat will look at as well.

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  I am with the hon. Lady wholeheartedly. I completely understand the anger and frustration that she feels on behalf of her local residents who are once again experiencing problems with this company. As I have said, the short-term factor is the freeze and thaw, but the longer-term factors are the lack of resilience in the company and the fundamental problems that it has. We need to address that on a systemic basis: we need to set resilience standards, so that a maintenance system that is “fix on failure” becomes a proactive system. The hon. Lady is right to raise the problems surrounding this company. It is already being investigated by the Drinking Water Inspectorate because of the earlier issues in Tunbridge Wells, and the inspectorate will conduct further investigations. I have met Ofwat representatives to discuss my concern about the company’s performance, and have asked them to look into whether it is meeting its obligations in respect of serving its customers.

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  I thank my hon. Friend for the leadership that she showed in her constituency during the Christmas period. We had all hoped to have some time off, but she had to reopen her office to communicate with residents. She is right to say that we need to learn lessons. What frustrates me more than many other things is the fact that the same problems are being caused by the same companies when it comes to communicating clearly and adequately with residents and ensuring that they know who their vulnerable customers are. I want our forthcoming White Paper to consider whether we have all the powers that we need, but, as I have said, the Drinking Water Inspectorate will be conducting its own investigation of what happened in Tunbridge Wells over Christmas and what is happening currently, and I do not want to get ahead of that.

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  One of the reasons we introduced the Water (Special Measures) Act 2025 and the bonus ban was exactly to ensure that people who get a bonus have earned it and that people who have not earned one do not get one. That seems a pretty straightforward way of doing things in my mind. This goes back to the point made by colleagues across the House that water companies should be talking to Members of Parliament about where they need to put bottled water stations and what is the most effective place for that. Water companies have a statutory duty—it is not just that they can if they want to—to supply water to people in the event of supply outages. Two fundamental things the Drinking Water Inspectorate will look at are how well or otherwise the company has supplied water to people on the vulnerable register and how well or otherwise it has made bottled water available. Quite frankly, I am as outraged by this as the hon. Gentleman.

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  I completely share the hon. Lady’s outrage. When communication was specifically requested by my hon. Friend the Under-Secretary, we asked for that information to be made available to Members of Parliament. A bottled water station was requested—it beggars belief, to be honest. As I have said, Ofwat and the Drinking Water Inspectorate will be looking into this matter. I will be reflecting seriously on the information and reports that both organisations give me.

• 12 Jan 2026 · Water Supplies: East Grinstead · Hansard source

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  I thank the hon. Lady for her kind words. I completely share the frustration; it would be nice not to be talking about South East Water in the House. I feel I have come to know the hon. Member for Tunbridge Wells (Mike Martin) very well for the sad reason that we seem to be meeting all too frequently about problems in that area. As I have said, the Drinking Water Inspectorate will be investigating the situation in Tunbridge Wells. One thing it will look at is bottled water and its supply to vulnerable people—has that been communicated well; has there been a sufficiency; is it in the right place?—because during a crisis it looks at whether people are getting the water they need, so that investigation will take place. As I have mentioned, I have already met Ofwat to share some of my concerns about performance issues at the company. I will be asking it to look at whether it thinks this company has met its obligations in serving its customers, and I will be reflecting deeply and seriously on what it tells me.

• 18 Dec 2025 · Waterways · Hansard source

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  The hon. Gentleman is quite right: of course we want a regulator with teeth, able to identify the exact source of pollution. As we have already said about our water White Paper, there will be a regional element it order to be able to in more detail at those particular catchments to identify the main source of pollution in each catchment and, therefore, the best actions to take to address it.

• 18 Dec 2025 · Waterways · Hansard source

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  My hon. Friend is absolutely right. I thank her for raising that important issue and for her work on it and her passion. She is right to point out as well that the Environment Agency budget was cut by half under the previous Government, which left it powerless to clamp down on polluting water companies. We have been clear that the amount of sewage discharged into our waters is unacceptable. That is why we have already banned unfair bonuses for water bosses, introduced tougher automatic penalties to clamp down on pollution and secured money to upgrade storm overflows across England. But we are not stopping there, Mr Speaker; we don’t want to give you only that! We are going to give you more treats in the new year with our water White Paper, which will set out long term reforms to strengthen regulation, tackle pollution and accelerate the delivery of water infrastructure.

• 18 Dec 2025 · Waterways · Hansard source

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  We will restore our waterways to places communities can be proud of, where nature flourishes. Our environmental improvement plan outlines actions to reduce the volume of rainwater and pollutants entering the sewerage system, and we are rebuilding the water network through a record £104 billion investment. That includes over £10 billion to reduce sewer discharges from over 2,500 storm overflows in England and £4.8 billion to reduce phosphorus pollution.

• 18 Dec 2025 · Topical Questions · Hansard source

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  The hon. Lady has raised this important point with me, and she will know my commitment to the River Wye following my visit. One recommendation is to explore the feasibility of a water protection zone. This would be a complex undertaking, and the Environment Agency is currently considering it. In the first instance, it might be wise to meet the Environment Agency, but if that it unsatisfactory, and she wants to meet me, I can arrange that.

• 18 Dec 2025 · Topical Questions · Hansard source

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  My hon. Friend raises a really important point. I was delighted to meet a number of water abstraction groups— who might not be the WAGs most people think of—to talk about some of the work they are doing as farmers to make farms more resilient. It is a hugely important issue, and just this week, the Minister for Housing and Planning has talked about how we are going to make the rules for farmers creating their own reservoirs simpler and more straightforward, so that we can build resilience. We know what a difficult time farmers have had, with a particularly wet winter and a very dry summer, and we want to do everything we can to help them become more resilient.

• 18 Dec 2025 · Topical Questions · Hansard source

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  My hon. Friend raises a hugely important point. It was outrageous that those residents had to wait such a long time for water. We are putting customers first by more than doubling the compensation that they receive for water company failings, such as supply interruptions, low pressure, sewer flooding and meter company issues. It is because of changes under this Government that, for the first time, customers will receive compensation for boil notices. The recent incident in Tunbridge Wells is the first time that boil notice compensation has been issued. The changes will rightly increase the amount of compensation that customers receive. We are clear that, under this Government, customers come first, and we are going even further by introducing a water ombudsman as part our wider reforms.

• 18 Dec 2025 · Flood Defences: Twickenham · Hansard source

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  The hon. Lady raises an important point. Part of the purpose of that mapping is to inform people and the wider community. For the very first time, the mapping under the new national flood risk assessment—NaFRA 2—includes the risk from surface water flooding, which was never included in previous maps; previously, only tidal and river were included. It is part of informing people. It is not that they have an increased risk; it is that, for the first time, that risk has been displayed to them. Of course, it is very important that all of this is articulated carefully and considerately with elected Members of Parliament. If she would like, I can put her directly in contact with the EA area director, who can talk a bit more about the detail that is available on these maps and how they can better inform residents and local communities about the level of flood risk they could be subjected to.

• 18 Dec 2025 · Flood Defences: Twickenham · Hansard source

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  Merry Christmas to you, Mr Speaker, and to all. Of course, in team DEFRA, we are dreaming of a dry Christmas, but just in case we do not get one, we are investing a record £10.5 billion into our flood and coastal defences, and the Environment Agency has reprioritised £108 million into urgent maintenance, halting the decline of our assets. If we have flooding over Christmas, dedicated teams will be on call across the country, ready to support and respond to those in need. I want to express my deepest gratitude to the Environment Agency and all our emergency services for their unwavering commitment and tireless effort; I thank them all for their hard work.

• 9 Dec 2025 · Water Scarcity · Hansard source

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  I thank my hon. Friend for the work she has done on the People’s Commission. I have read it, and thought there were some interesting suggestions in it. There is so much consensus on this issue; everyone fundamentally wants the same thing—enough water, including for farmers, growth and the general public. Furthermore, everyone wants to do that in a way that does not damage the environment or too expensive for customers. There is so much consensus on which we can all build when we tackle this issue. On the issue of performance-related pay, in a report on 5 November, Ofwat highlighted the broader issue of a lack of transparency when it comes to executive remuneration across the water sector. It noted in particular the examples of Yorkshire Water and Thames Water, which made retention payments from the parent company. Due to that, Ofcom will consult on requiring companies to publicly report in full the details of all executive remunerations, including explanations of what the remuneration relates to. This is intended to apply to company accounts in 2025-26. In a nutshell, it will get a better grip on the situation. Lots of Members mentioned canals. I spoke with the Canal and River Trust and I hear the difficulties it has had, mainly because of the drought. When water becomes more scarce, of course that creates a problem for canals. I acknowledge that it has been a particularly difficult year. Many Members talked about chalk streams. One of the best things we can do to support chalk streams is to reduce over-abstraction. There were lots of comments about how we will deal with future water use and make sure that we have all the water we need. There is some good news that I think everyone here might become very excited about, as I have. It is the building regulations consultation, which is happening at the moment and lasts until 16 December. If any hon. Member has not responded to that consultation, I encourage them to do so. It is considering how we can make homes more water-efficient, including the use of grey water, water reuse and what potential future standards could be. The outline proposal is for the minimum standard to be reduced from 125 to 105 litres per day and there are even options for a tighter standard, which range from 110 to 100 litres a day. The consultation is also looking at evidence on water reuse systems in new developments, so there is quite a lot in it. That is really exciting, because these ideas will enable customers to save money on their water bills and on their energy bills, because they will not have to use as much energy to heat their water. They also support the environment and our house building targets. As I say, the consultation is quite exciting, and it closes on 16 December. We also intend to introduce mandatory water efficiency labelling to help customers to make informed choices about different appliances when they buy products for their home. We believe that intervention alone will save 23 billion litres of water over 10 years. Building new houses to the highest potential for water efficiency leaves room for further growth in the future. There are quite a lot of exciting things happening in this sector. [ Interruption. ] I am now being coughed at, which I think means that I should shush. I again thank the hon. Member for Horsham for securing this debate. I am sure it will not be the last time that we talk about the importance of water scarcity. We all have a role to carry the message that water is a precious resource, which is necessary not just for us but for farmers and the environment. I look forward to continuing the debate on this subject in future conversations about water after Christmas. Merry Christmas.

• 9 Dec 2025 · Water Scarcity · Hansard source

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  Apologies, Mr Stuart; I should gaze upon you at all times. Protecting customers, of course, must be one of the top priorities, so I have been chairing one of the multi-agency responses. Normally agencies talk to agencies and Government, but I felt the need to intervene personally in this matter—which I have done three times in the last week—to look at every step that has been taken to resolve the issue, and particularly the concern around communication and making sure that vulnerable people are getting the water that they need.

• 9 Dec 2025 · Water Scarcity · Hansard source

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  I thank my hon. Friend for that lovely invite. Visiting a chalk stream sounds beautiful—perhaps in springtime, when it is looking particularly gorgeous, or in summer. I agree with so many of the points made—even those made by the shadow Minister—about farming, what we can do to support farmers and how we can make it easier for them to store water on their land. At this moment, I cannot commit to saying exactly where my thinking is on this, but I can say I am looking at it extremely closely: how can we make it easier for farms to become more resilient and for farmers to store water when it rains, so that it is there when they need it? I have also been looking closely at the interestingly titled WAGs—I thought that meant something else entirely, but as we all know stands it for water abstraction groups. I have been looking at how they have been doing some of that work.

• 9 Dec 2025 · Water Scarcity · Hansard source

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  At the moment, the chief executive needs to focus on getting the boil water notice removed and getting drinking water back into everybody’s house. Of course, the Drinking Water Inspectorate will be doing a full investigation into exactly what has caused the problem and why it has taken so long to resolve. South East Water is responsible for compensating customers. The changes that we introduced to the guaranteed standards scheme mean that for the first time compensation can be given to people who are under boil notices. Under the previous Government someone under a boil notice did not receive any compensation; we have introduced compensation. Customers will be compensated not only for not having water but for the duration of their boil water notice. On water scarcity, I agree with many of the points that have been raised. My hon. Friend the Member for North East Hertfordshire (Chris Hinchliff) talked about the over-abstraction of chalk streams and he is absolutely right that that is crucial. Over-abstraction and pollution are the main causes of problems for our chalk streams. One of the reasons that we have such a demand for future water is because we are committed to reducing abstraction, particularly from our chalk streams. He is right to say that we cannot think just about having the reservoirs; we need more actions, including strong and stringent targets to reduce leakage, and we need to look at all our water needs going forward. He was right to highlight—although there seemed to be some amnesia in the Chamber—the years of under-investment in water and in infrastructure more widely. We are getting on with doing many things that should have been done in the last 14 years.

• 9 Dec 2025 · Water Scarcity · Hansard source

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  It is a pleasure to serve under your chairmanship for the first time, Mr Stuart. I thank the hon. Member for Horsham (John Milne) for bringing forward this debate, which has raised some important issues that I do not think have had the hearing they need in Parliament. Water scarcity is a huge and pressing issue, and it is particularly brought to mind by the climate change that we can see happening in front of us. As has been mentioned, we have just had one of the driest spring and summers, and I have been involved throughout the year in the national drought group that brings together the Environment Agency and all stakeholders to look at the issue of drought across the country. Next year will be a special anniversary of the situation 50 years ago, in 1976, and I am mindful not to be in a similar situation as a Minister. What we do around water and how we deal with problems of scarcity are therefore very much at the forefront of my mind. I agree with many of the points that have been made, including about the issue of leakage. In effect, customers are paying for a resource that is literally being spilled out in the wrong place. We have strong targets on leakage, because looking at reducing leakages is one of the big levers to pull in how we deal with and meet the demand for water in future. A 20% reduction by 2027, 30% by 2032 and 50% by 2050 is where we need to get to in reducing leakage, using the baseline of 2017-2018. The hon. Member for Chippenham (Sarah Gibson) mentioned that her constituency is flooded again. I well remember visiting it with her and seeing the devastation of people mopping water out. They had done a brilliant job by the time we arrived, and I remember being very impressed at how well they had cleared it out, but it is absolutely awful. That shows why we need all the money that we are putting into flood alleviation, and why it is crucial. I hope that this time the flood alerts and warnings system was more effective. Following last year, we looked at how we could improve that system, which has been upgraded, so I am keen for feedback. I wrote a “Dear colleague” letter—which I know you will have read in great detail, Mr Stuart—about how we can support constituents and businesses with information and contact numbers related to flooding, and I am also keen for feedback on that. This debate is about our other water problem, however: not flooding, but scarcity. The situation for the people of Tunbridge Wells has been horrific. I have been in regular contact with the chief executive officer of South East Water and the local Member of Parliament. I have made it clear that we think the disruption in Tunbridge Wells is completely unacceptable. On what happens next in the process, hon. Members will understand that people there are under a boil notice, and South East Water is looking at when that boil notice will be lifted. Importantly, the Drinking Water Inspectorate will do a full investigation that will include interviewing all the relevant people and drawing its conclusions. It is looking into why the problem happened, why it has taken so long to restore supply, and at the company’s important communication with customers.

• 9 Dec 2025 · Water Scarcity · Hansard source

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  I commit to taking that to the farming Minister to have a thorough look at it. I am acutely aware of how difficult farmers have had it this year. The flooding in the winter and the drought in the summer have been devastating for them, so I am really keen to see what we can do. There was a call for a campaign on the preciousness of water, but one already exists: the water efficiency fund campaign, the chair of which will be announced in the new year. It is a fund by Ofwat looking into the communications we need around water and how precious it is. The Liberal Democrat spokesperson, the hon. Member for Westmorland and Lonsdale (Tim Farron), keeps wanting me to give him spoilers, but I will continue to refuse to give spoilers on exactly what will and will not be in the White Paper. As has been announced—he knows this already—we are going to look at having one powerful regulator and a joined-up, comprehensive approach to regulation across the whole of the industry. I completely agree with the point that was made about fragmentation; there are so many different plans involved in how much water we need. We need to look at how we can streamline this, make it more straightforward and hold people to account for who is delivering what and when. There is much more to come in the White Paper, as well as the legislation following it.